Widerrufsrecht

Our goal is to ensure you are satisfied with your purchase. However, because our products are downloadable digital e-books, all sales are generally final once the product has been successfully delivered. This policy explains the specific circumstances under which we may issue a refund.

1. General Eligibility

All sales of downloadable e-books are final. A refund will only be considered in the specific, limited circumstances outlined below. This policy does not limit your statutory rights under consumer protection laws.

 

EU/UK Digital Content Withdrawal Right

The right to withdraw from a purchase and receive a refund within 14 days, as defined in EU and UK consumer law, does not apply to the supply of digital content once the download has begun.

 

At checkout, you will be asked to provide explicit consent and acknowledge the following:

"I understand that by clicking "purchase" and initiating the download of my digital e-book, I am waiving my right to cancel this order and receive a refund under the EU/UK Consumer Contracts Regulations."

 

By agreeing to this, you confirm that you will lose your right of withdrawal once the digital content is delivered.

2. When Refunds Are Allowed

You may be eligible for a refund only in these specific cases:

 

  • Duplicate Purchase: You accidentally purchased the same e-book more than once and notified us within 30 days.

  • Corrupt or Defective File: The e-book file is corrupt, damaged, or unreadable, and we are unable to provide a working replacement after verification by our support team.

  • Misdescribed Product: The e-book's content is materially and demonstrably different from its description on our website.

  • Technical Delivery Failure: You did not receive the download link or the e-book file due to a technical error on our part, and we are unable to resolve the issue.

3. When Refunds Are Not Allowed

Refunds will not be issued for:

 

  • Change of Mind: You simply no longer want the e-book after it has been downloaded.

  • Completed Download: The e-book was successfully delivered to you, and you did not encounter any of the issues listed in Section 2.

  • Lack of Suitable Software: You do not have the necessary software to open and view the file (e.g., a PDF reader).

  • Abuse or Misuse: Repeated refund requests or a pattern of behaviour that suggests fraudulent activity or a violation of our Terms of Service.

4. Re-delivery and Download Limits

If you lose your e-book file or the download link expires, we may provide a re-delivery.

 

  • You are entitled to a fresh download link within 30 days of your purchase.

  • There is a download limit of three attempts per purchase.

 

To request a re-delivery, contact us at info@master-playbook.com with your order number.

5. How to Request a Refund

To request a refund, you must contact us at info@master-playbook.com within 30 days of your purchase.

 

Please include the following information in your request:

  • Your full name and the email address used for the purchase.

  • Your order number.

  • A clear and detailed explanation of why you are requesting a refund, including any relevant evidence (e.g., screenshots of a corrupt file).

 

We will review your request and respond within a reasonable timeframe, typically within 5-7 business days.

6. Payment Processing for Refunds

If a refund is approved, it will be processed and credited back to your original payment method. The timing of the credit appearing on your statement is subject to the policies of your payment processors Stripe Card Payments and Revolut Pay and financial institution.

7. Regional Addenda

  • Australia (Australian Consumer Law): Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

 

  • Brazil (LGPD): When processing refund requests, we will handle your personal and financial data in accordance with the LGPD.

 

  • United States (California): This policy does not limit any rights you may have under California law, including the Consumer Legal Remedies Act.

8. Abuse Prevention

We reserve the right to refuse a refund or to suspend an account if we detect a pattern of refund abuse, fraud, or misuse of our services.

9. Contact Information

If you have any questions about our refund policy, please contact our support team at info@master-playbook.com.