Once your purchase is complete, you will receive a download link via email and on the order confirmation page. After tapping the link on your device:

• iPhone (iOS): The file will open in your browser (Safari/Chrome). Tap the Share icon and choose Save to Files (iCloud or On My iPhone). You can then open it later from the Files app.
  
• Android: The file will typically save to your device’s Downloads folder. Use the Files or My Files app to locate and open it.

Each purchase includes one download per customer. For security and copyright protection, download links expire after the file has been successfully downloaded. If you experience a technical issue during your download (for example, an interrupted connection), please contact our support team with your order number before attempting again.

Each order allows one download only. We recommend downloading the file on the device you plan to use most, or saving it securely to your personal files or cloud storage so you can access it on your own devices later.

After checkout, you’ll receive an email with your download link(s). You can also access all your eBooks anytime through your Shopify account under “My Downloads”.

All Master Playbooks come as high-quality, DRM-protected PDF files.

Yes — you have lifetime access. You can re-download anytime through your account.

Please try refreshing the page or using another device/browser. If the issue continues, contact us at support@master-playbook.com and we’ll help right away.

Because our Playbooks are digital and instantly accessible, all sales are final.
However, if you experience technical issues accessing your eBook, please contact us — we’ll make sure you get what you paid for.

Once delivered, digital files cannot be returned. To protect our authors’ work and prevent unauthorized copying or sharing, refunds cannot be processed.

If you purchased the wrong title by mistake, contact us within 24 hours and we’ll do our best to assist.

You’ll receive both an order confirmation email and a download email immediately after purchase.

Check your spam/junk folder first. If nothing is there, reach out to us with your order number and we will resend everything manually.

We accept major credit cards, PayPal (optional), and other secure payment options depending on your region.

Yes! You can add as many Playbooks to your cart as you like.

Each Playbook is designed to be short, practical, workbook-style, and instantly actionable. Most can be read in 30–45 minutes and include worksheets, frameworks, checklists, and “Quick Win” tools — all built into the PDF.

Yes! We regularly update content to improve clarity, add new frameworks, or include fresh research.

All customers receive updated versions for free — for life.

Bundles allow you to save money while getting multiple Playbooks or formats. You’ll find the exact inclusions listed on each bundle product page.

Yes — all Playbooks are written in a friendly, simplified, non-guru tone for beginners and curious learners.

DRM (Digital Rights Management) protects your eBook from being illegally copied or shared. It ensures our authors’ work remains secure and helps us keep Playbooks affordable.

Your purchase is for personal use only. If you’d like to gift a Playbook, you can purchase a gift copy at checkout.

Yes — each Playbook includes a light, non-intrusive watermark with your order details for copyright protection.

You can download directly from your email, but for long-term access we recommend creating an account so you always have your files in one place.

Email us anytime at support@master-playbook.com and we’ll reply as quickly as possible.

Absolutely — we love suggestions! You can submit topic ideas through our contact form.