Straight away. The moment your payment goes through, a download link appears on the order confirmation page and lands in your inbox. It usually takes less than a minute. No waiting, no shipping.

Up to three times. Each download link works three times and then closes. That gives you room for a dropped connection or a full storage folder, without the file spreading further than it should.

Even so, save the file properly the first time and keep a copy somewhere safe — your phone's Files app, your computer, or cloud storage. Once it's saved, it's yours to keep and open as often as you like.

Your access doesn't run out. There's no deadline for using those three downloads.

On iPhone, the file opens in Safari or Chrome. Tap the Share icon and choose "Save to Files". You can pick iCloud or On My iPhone. After that you'll find it in the Files app.

On Android, the file usually lands in your Downloads folder. Open the Files or My Files app to find it.

Try the link again - you have three downloads, so one hiccup won't lock you out. A dropped connection or a full storage folder is usually the cause.

If you've used all three and still don't have the file, email us at support@master-playbook.com with your order number and we'll open up your access again. Please don't buy the book twice.

Yes. Once the file is saved it belongs to you, so you can copy it to your own phone, tablet and computer. The simplest way is to download it once and then move that same file across, rather than spending a download on each device.

No. Everything you need arrives by email. An account isn't required to buy or to download.

You pick one format when you buy:

PDF works everywhere and prints well. Best if you want to fill in the worksheets by hand or mark up the pages.

ePub is made for e-readers and phones. The text resizes to whatever is comfortable for you.

FlipBook is a .flip file with a page-turning feel. On a computer it opens as it is. On a phone or tablet it needs the free Heyzine Flipbook Reader app. If you'd rather not install anything, choose PDF or ePub.

Yes, the PDF prints cleanly, and the worksheets are made to be printed. Printing is for your own personal use.

All prices are shown in US dollars. The price you see is the price you pay - nothing is added at checkout.

We take Visa, Mastercard, Maestro, American Express, JCB, Discover and Diners Club. You can also pay with Apple Pay, Google Pay or Revolut Pay.

Card payments run through Stripe and Revolut, both with 3D Secure. Your card details never touch our servers.

Yes, and it's cheaper when you do. Add the books you want to your cart and the bundle discount applies on its own. You don't need a code, and there's no separate bundle product to hunt for.

Your order confirmation email is your receipt. If you need it made out to a company or with extra details, email support@master-playbook.com and we'll sort it.

Yes. Email us at support@master-playbook.com and we'll help you set it up.

Our Playbooks are digital and land in your inbox within a minute, so once a file has been downloaded it can't be returned and we're unable to refund it.

That said, we want you to get what you paid for. If a file won't open, arrives damaged, or something else goes wrong on our end, contact us and we'll fix it or replace it.

Get in touch within 24 hours and we'll do our best to help you swap it, as long as you haven't downloaded the file yet.

Yes. Each file carries a light watermark with your order details. It's easy to read past and it's there to protect the authors.

There's no copy protection beyond that. Your PDF and ePub are ordinary files that open in any normal reader.

Your copy is for you. Please don't forward, upload or resell it. If you want someone else to have it, email us and we'll help you gift a copy.

It's built to be used, not just read. Every Playbook is short and practical, with named frameworks, worksheets, checklists and quick-win tools. You work through it rather than skim it.

Most run nine to eleven chapters and take an evening or two to work through. A few are longer. You'll find the chapter list on each product page.

English.

Yes. They're written in plain, friendly language with no guru talk. If a topic is new to you, start at chapter one and follow it through.

Yes. We revise them to sharpen the frameworks, improve clarity and add new research. Some titles, like the AI Playbook, get updated editions as the field moves.

If a book you own gets a major new edition, email us at support@master-playbook.com with your order number and we'll send you the updated file.

Yes. We publish free mini Playbooks — short versions of our full titles. Sign up on the page for the one you want and it arrives by email.

Please do. We read every suggestion. Send it through our contact form.

Email support@master-playbook.com. Include your order number if your question is about a purchase, and we'll reply as fast as we can.